Centers,
> > >
> > > We need 24x7 Call Center for our US Pharma Client's INBOUND PROCESS:
> > >
> > > 1) 50 Seats spread across 3 shifts (8 hrs each, 3 shifts)
> > >
> > > 2) $10 per seat per hour per logged in hour.
> > >
> > > 3) Minimum 15 agents to start process, ramp up in 10 weeks. Training is for 3 days and provided via Skype. Client provides all training material, call recordings, etc.
> > >
> > > 4) Center has to provide US Toll Free Number.
> > >
> > > 5) Center needs robust Predictive Dialer with Inbound ACD
> > >
> > > 6) Center has to have the following facilities in place to start off process:
> > > a. Conference cum Training Room.
> > > b. Separate Toilets for Gents & Ladies.
> > > c. UPS & Back Up.
> > > d. Separate Fiber Optic Leasline for Dialer only.
> > > e. Hyper Broadband Line for Net Usage.
> > > f. US calling experienced Agents for Pilot Training, need 4-6 months of US Sales.
> > > g. Minimum Rs 5000 worth of VoIP mins per month for calling any customers whose calls drop during order placement.
> > >
> > > 7) Consultation charges apply and have to be paid once center is shortlisted for signing SLA with US Client. No PDCs, only RTGS or DD.
> > >
> > > Only centers with minimum seating capacity of 30 agents need apply for immediate sign up.
> > > Commercial charge 2lac
> > >
> > > We need 24x7 Call Center for our US Pharma Client's INBOUND PROCESS:
> > >
> > > 1) 50 Seats spread across 3 shifts (8 hrs each, 3 shifts)
> > >
> > > 2) $10 per seat per hour per logged in hour.
> > >
> > > 3) Minimum 15 agents to start process, ramp up in 10 weeks. Training is for 3 days and provided via Skype. Client provides all training material, call recordings, etc.
> > >
> > > 4) Center has to provide US Toll Free Number.
> > >
> > > 5) Center needs robust Predictive Dialer with Inbound ACD
> > >
> > > 6) Center has to have the following facilities in place to start off process:
> > > a. Conference cum Training Room.
> > > b. Separate Toilets for Gents & Ladies.
> > > c. UPS & Back Up.
> > > d. Separate Fiber Optic Leasline for Dialer only.
> > > e. Hyper Broadband Line for Net Usage.
> > > f. US calling experienced Agents for Pilot Training, need 4-6 months of US Sales.
> > > g. Minimum Rs 5000 worth of VoIP mins per month for calling any customers whose calls drop during order placement.
> > >
> > > 7) Consultation charges apply and have to be paid once center is shortlisted for signing SLA with US Client. No PDCs, only RTGS or DD.
> > >
> > > Only centers with minimum seating capacity of 30 agents need apply for immediate sign up.
> > > Commercial charge 2lac